FREE STANDARD SHIPPING ON ALL ORDERS OVER $100.00 (U.S.A. ONLY) - 1(818)566-7869

Customer Service

ORDERING


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Visa, Mastercard, American Express, Discover and Paypal are accepted for all orders within the USA, Australia, Canada and United Kingdom. For all other countries we only accept payment by Pay Pal.

ORDER CONFIRMATION

Once you complete your checkout you will receive an order confirmation via email. This confirms that we have received your order. Once your order ships you will receive an email confirmation with your tracking number. If an item that you ordered is unable to ship, we will refund your order/payment account for the amount of the item(s) that did not ship.

RETURNS, EXCHANGES

Please order carefully. All sales are final. You can email us with any questions prior to ordering. Our email address is machetehelp@gmail.com

IF YOU RECEIVE THE WRONG ITEM

If you received the wrong item or size due to our error, Machete Mfg will take care of the error. Email Machete Customer Service, machetehelp@gmail.com with your invoice number to get the error corrected.


SHIPPING


SHIPPING: U.S.A.

All orders within the U.S.A. ship via USPS Mail.

SHIPPING: INTERNATIONAL

All orders outside of the U.S.A. ship via USPS International. We only accept payments made payable in U.S. funds. We currently ship to the following countries: ARGENTINA, AUSTRALIA, AUSTRIA, BELGIUM, BRAZIL, CANADA, DENMARK, FINLAND, FRANCE, GERMANY, IRELAND, ITALY, JAPAN, NETHERLANDS, NEW ZEALAND, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM.

DUTIES AND TAXES

Some countries charge you an import tax on certain items if the value is over a certain amount. Each country has different laws for the amount of tax (if any) that you must pay before customs will release your package to you. These taxes are out of our control and there is no way Machete Mfg can pre-pay these taxes. You should contact your local customs office to ask if your country has an import tax, how much of a percentage of the declared value they will require from you upon delivery, and on what type of products it applies to.


FREQUENTLY ASKED QUESTIONS


DO YOU HAVE A SIZE CHART FOR T-SHIRTS?

Yes we do. To view the size chart, click here.


I'M A RETAIL STORE, HOW CAN I ORDER WHOLESALE?

Email us at machetehelp@gmail.com with the store name, address & contact information and our sales staff will be happy to assist you.


I TRIED TO ORDER 3 TIMES BUT ALL OF MY ATTEMPTS GET DECLINED

Our address verification settings (AVS) are very strict about credit card holder information. This is to protect you the cardholder from potential unwanted activity on your credit card. Please provide current billing and shipping information exactly as it appears on your most current monthly billing statement from the card issuing bank. If a customer has recently moved and has not updated their address with the card issuing bank, your order may be declined. If the credit card billing address does not match with your shipping address, or the issuing bank's current records, your order may be declined. In any event that your order declines, especially after multiple failed attempts please contact your credit card provider account to confirm how long they take for potential temporary pending charges. Each bank is different in how long it takes for these temporary pending charges to roll out of their system. If any order declines, be assured that we never received your funds. If you suspect you were charged multiple times, call your credit card issuing bank and confirm this. Machete cannot fix these temporary charges for you. Only your credit card provider can.


HOW DO I KNOW YOU RECEIVED MY ORDER?

An email confirmation is sent to the email address that you provided during checkout. This confirms that we have received your order.


WHEN WILL MY CREDIT CARD BE CHARGED?

The same day you place an order. If you have received an order confirmation email, this indicates that we have received your order and your payment. Unless your credit card was declined by our system for whatever reason. Which in that case, we would not get an order from you, and you would not be charged anything. If your order was declined, we recommend that you contact your bank to inquire about any potential temporary pending transactions, and when it will roll out of their system.


DO YOU SHIP INTERNATIONAL?

Yes. For International ordering payment is by PAYPAL only. Payable in U.S. funds. All orders outside of the U.S.A. ship via USPS Priority Mail International. We currently ship to the following countries: AUSTRALIA, AUSTRIA, BELGIUM, BRAZIL, CANADA, DENMARK, FINLAND, FRANCE, GERMANY, IRELAND, ITALY, JAPAN, NETHERLANDS, NEW ZEALAND, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM. You must use the "Checkout With Paypal Button" option to complete your transaction.

CAN YOU MARK THE CUSTOMS FORM AS GIFT OR COMMERCIAL SAMPLE?

No. All international orders ship as merchandise, declaring the purchase value of all of the items.


I ORDERED THE WRONG SIZE, CAN I EXCHANGE IT?

At this time, all sales are final. Exchanges and returns are accepted only if Machete made an error on your order. If this is the case, please email Machete customer service at machetehelp@gmail.com so that we can correct the error.


DO YOU HAVE CLOTHING IN BIG SIZES 2X, 3X & 4X?

We have many items available in larger sizes. You can search these items/sizes in the categories pulldown menu in the navigation section at the top of our page.



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